Previous incidents
Market Data is down
Resolved Dec 15, 2023 at 05:37pm UTC
Market Data recovered.
5 previous updates
Market Data is down
Resolved Dec 14, 2023 at 10:08pm UTC
Market Data recovered.
1 previous update
Market Data is down
Resolved Dec 13, 2023 at 03:12pm UTC
Market Data recovered.
3 previous updates
Market Data is down
Resolved Dec 12, 2023 at 07:04pm UTC
Market Data recovered.
1 previous update
Market Data is down
Resolved Dec 11, 2023 at 05:12pm UTC
Market Data recovered.
1 previous update
Market Data is down
Resolved Dec 08, 2023 at 03:52pm UTC
Market Data recovered.
3 previous updates
Market Data is down
Resolved Dec 07, 2023 at 04:30pm UTC
Market Data recovered.
1 previous update
Market Data is down
Resolved Dec 06, 2023 at 03:49pm UTC
Market Data recovered.
1 previous update
Market Data is down
Resolved Dec 05, 2023 at 04:04pm UTC
Market Data recovered.
1 previous update
Market Data is down
Resolved Dec 04, 2023 at 03:47pm UTC
Market Data recovered.
1 previous update
Market Data is down
Resolved Dec 01, 2023 at 04:52pm UTC
Market Data recovered.
1 previous update
Market Data is down
Resolved Nov 30, 2023 at 04:56pm UTC
Market Data recovered.
1 previous update
Market Data is down
Resolved Nov 22, 2023 at 03:14pm UTC
Market Data recovered.
1 previous update
Website and Public API are down
Resolved Nov 04, 2023 at 12:32am UTC
Website recovered.
3 previous updates
Market Data is down
Resolved Nov 01, 2023 at 08:26pm UTC
Summary
15:32 CET: All systems are operating as expected.
15:12 CET: Again, market data fell behind with the processing. Analysis shows that this is due to the WebSocket client being unable to process more messages. For the time being, the reporting will be relaxed for the status page. Instead, more aggressive monitoring will be established using our APM platform. At the moment, replacing the WebSocket client library is schedule for 2024-Q1.
15:02 CET: The market data service ca...
4 previous updates
Website and Public API are down
Resolved Nov 01, 2023 at 06:21am UTC
Tonight we experienced a brief period of unavailability. This may either be a glitch in the monitoring tool or with the cloud hosting provider.
1:41 CET: All services are operating as expected.
1:39 CET: The website and API services did not respond to monitoring requests within the 30s timeout window.
4 previous updates
Market Data is down
Resolved Oct 30, 2023 at 04:04pm UTC
17:04 CET: The data for the time interval from 14:55 to 15:10 CET will be downloaded and analyzed. The results hopefully feed into better target metrics for performance.
15:09 CET: All systems fully recovered within 5mins.
15:04 CET: Market Data was delayed by ~15s due to a heavy spike in incoming traffic.
2 previous updates
Market Data: Deployment During Trading Hours
Resolved Oct 26, 2023 at 07:44pm UTC
21:44 CEST: All messages were recovered. Systems are working as expected now. Going into the future, there will probably a grace period for a newly deployed system to recover the most recent data.
21:38 CEST: A new feature was deployed; interrupting live-message processing. The system has to recover ~10mins of data from the past.
1 previous update
Market Data: Faulty Status Monitoring
Resolved Oct 25, 2023 at 06:29am UTC
8:42 CEST: The new deployment is live and status reporting now works as expected.
8:29 CEST: Fix was implemented and is in deployment right now. Expected to be rolled out in the next 20mins.
8:03 CEST: Deployed new monitoring setup early today. A faulty condition in code let to the status being reported as degraded when it should have been available.
1 previous update